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Manual installation of USB driver - Sentinel Protection Installer

Updated July 28, 2020


This article applies to:
  • Terrain 3D
  • Terrain Forestry
  • RoadEng Civil
  • RoadEng Forestry
  • Softree Optimal

In case of any problem during the installation of Sentinel Protection Installer on a x64 Windows OS, it's possible to install the USB System Driver manually.
This is applicable for:

  • Sentinel Hardware Key (SHK)
  • Sentinel SuperPro
  • Sentinel UltraPro

Issue
Sentinel Protection Installer cannot install the selected components.

Error Code
"InstallShield Wizard could not install Sentinel Protection Installer 7.6.9."

Capture.JPG

Resolution (Work-around)

Manual Installation of USB Driver.

Download the attached package;

1. Download the attached package;
2. Unzip it and copy the package on the target machine at C:\Program Files (x86)\Common Files\SafeNet Sentinel (you might need to create the folder "Safenet Sentinel");
3. Plug the Hardware Key (Sentinel SuperPro, Sentinel UltraPro or Sentinel Hardware Key);
4. Windows OS shall start the wizard to recognize the Hardware Key, stop the search on Windows Update

         Capture_2.JPG

5. Open Device Manager;
6. Locate the Key and right click on it.

Capture_3.JPG

 

7. Select "Update Driver Software" and "Browse my computer for driver software".
Point the search to the folder Safenet Sentinel above copied\created;

Capture_4.JPG

8. Un-plug and re-plug the key;
9. The key shall be recognized properly on Device Manager.

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