Knowledge Base

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Manual installation of USB driver - Sentinel Protection Installer

Updated March 01, 2024

*This article applies to the use of the USB Security keys with Softree software products. If you are looking for general infomration on the Thales Group Sentinel SuperPro keys - please visit their website here.

TROUBLESHOOTING

In case of any problem during the installation of Sentinel Protection Installer on a x64 Windows OS, it's possible to install the USB System Driver manually.
This is applicable for:

• Sentinel Hardware Key (SHK)
• Sentinel SuperPro
• Sentinel UltraPro

Issue
Sentinel Protection Installer cannot install the selected components.

Error Code
"InstallShield Wizard could not install Sentinel Protection Installer"

Resolution (Work-around)

Manual Installation of USB Driver.

Download the attached package;

• Download and install Sentinel SuperPro EXE (available in .zip format as well)
• Unzip it and copy the package on the target machine at C:\Program Files (x86)\Common Files\SafeNet Sentinel (you might need to create the folder "Safenet Sentinel");
• Plug the Hardware Key (Sentinel SuperPro, Sentinel UltraPro or Sentinel Hardware Key);
• Windows OS shall start the wizard to recognize the Hardware Key, skip the search on Windows Update
• Open Device Manager;
• Locate the Key and right click on it.
   

• Select "Update Driver Software" and "Browse my computer for driver software".
• Point the search to the folder Safenet Sentinel above copied\created;

• Un-plug and re-plug the key;
• The key shall be recognized properly on Device Manager.