Access Technical Support

Help has arrived.

Using email and internet upload facilities, support staff can investigate problems with your own data sets. Complimentary support for subscription customers. All other support inquiries are subject to a pre-paid hourly rate


New Support Subscriber Benefits added in 2023;

Training Course Access (1 registration per license)
https://softree.thinkific.com

Access to Support-only Webinars (1 per quarter)

Support subscriptions include:

  • Access to email support
  • Access to phone support (8am-4:30pm PST)
  • Scheduled access to after hours support (by appointment only)
  • Access to all product upgrades during the subscription term
  • Exclusive access to join Beta tests for new products and features
  • Exclusive access to "Support-only" webinars & video content
  • Exclusive access to Terrain Tools Field, our survey note entry app for iPad

Contact Us to Get Enrolled!

What's not included in support subscriptions (but you can purchase it additionally):

  • Training
  • Custom Templates & Custom Template Development

 


Support Services Disclaimer

Support services provided by SOFTREE are limited to training, setting up and conversion of files. They do not include engineering services. The suitability and performance of all work carried out is the responsibility of the LICENSEE. The final design is the responsibility the LICENSEE.

A complete copy of the license agreement can be found here.