Last Updated: September 1 12:40pm PDT
Partial service disruption — Licence Server impacted
Updated manually by Softree team
Partial service disruption — Licence Server impacted
Updated manually by Softree team
Service Status
Licence Server (Cloud & Network licensing) Impacted
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Current Software Versions
Latest Release
RoadEng® Civil & Forest Engineer
v11.0.756
Check support portal for latest build
View release notes →Latest Release
Terrain Tools® 3D & Forestry
v11.0.756
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View release notes →Known Issues
Intermittent Azure Licence Server disruption
We are aware of an intermittent outage with Microsoft Azure affecting our licence server — the service is flickering on and off. Our team is actively monitoring the situation.
Confirmed impacted actions:
• Activating a licence • Returning a licence • Updating maintenance status
Potentially impacted actions:
• Network licence manager connections • Support-exclusive features (Path Explorer AI, Smart Curves, Polyline to Alignment)
Recommended workaround: Wait 5 minutes and try again. The service is intermittent, so a retry is often successful.
For urgent assistance, please contact us. We apologize for the inconvenience.
We are aware of an intermittent outage with Microsoft Azure affecting our licence server — the service is flickering on and off. Our team is actively monitoring the situation.
Confirmed impacted actions:
• Activating a licence • Returning a licence • Updating maintenance status
Potentially impacted actions:
• Network licence manager connections • Support-exclusive features (Path Explorer AI, Smart Curves, Polyline to Alignment)
Recommended workaround: Wait 5 minutes and try again. The service is intermittent, so a retry is often successful.
For urgent assistance, please contact us. We apologize for the inconvenience.
Support Availability
Support subscription holders can reach us through the following channels. All times are Pacific Standard Time (PST).
Email supportMon – Fri
Phone support8:00am – 4:30pm PST
After-hours supportBy appointment