Welcome to Our Technical Support
Comprehensive Support at Your Fingertips
Using email and internet upload facilities, support staff can investigate problems with your own data sets. Complimentary support for subscription customers. All other support inquiries are subject to a pre-paid hourly rate.
Support Subscriber Benefits
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Technical support:
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Version Upgrades: Free access to all product upgrades during the subscription term |
| Support-exclusive software features: Including: Path Explorer AI, Smart Curves, Polyline to Alignment |
| Training eCourse Access: 1 registration per license - https://softree.thinkific.com |
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Access to Support-only Webinars |
| Beta Access: Exclusive access to join Beta tests for new products and features |
What's not included in support subscriptions (but you can purchase it additionally):
- Training
- Custom Templates & Custom Template Development
Support Services Disclaimer
Support services provided by SOFTREE are limited to training, setting up and conversion of files. They do not include engineering services. The suitability and performance of all work carried out is the responsibility of the LICENSEE. The final design is the responsibility the LICENSEE.
A complete copy of the license agreement can be found here.