Access Technical Support

Help has arrived.

Using email and internet upload facilities, support staff can investigate problems with your own data sets. Complimentary support for subscription customers. All other support inquiries are subject to a $100/hr pre-paid rate.


Phone Support

Available Monday-Friday 8am-5pm PST
After hours support is available by appointment only.

North America:
866-519-6222 (toll free)

International:
604-519-6222


Email Support

Submit an email support request


Access Support Webinars

The Support Webinars allows you to communicate with Softree support staff. The Webinar is hosted on a 3rd party site (Glance.net).

To setup a Support Webinar.

  • Call Softree Support (604-519-6222).
  • Click on the appropriate link below. The support person will instruct you which Webinar to connect to (1 or 2).
  • The suppport person will provide you with a 4 digit session key.
  • After entering the session key you may have to download and run a java script.
  • When the connection is successfully setup the Support person's screen should be visible in your browser.

Enter Support Webinar 1 Enter Support Webinar 2

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